COFFEE

1. Do you sell the coffee that you roast?

Yes, we roast our own coffee beans! You can purchase our freshly roasted coffee beans directly from our shop or on our website. We offer a variety of blends and single-origin options, available in whole beans or ground to your preference (an additional charge of 0.25 cents for ground coffee).

2. What types of coffee do you offer?

We offer a diverse selection of specialty coffee, sourced from farmers who grow single-origin beans. We carefully choose the finest grains, and our origin bean selection is always changing. We have enjoyed beans from Colombia, Costa Rica, and Kenya.

3. What is your refund or exchange policy?

We want you to be completely satisfied with your purchase. If you have any issues with a product, please contact us within 7 days of purchase for a refund or exchange.

EVENTS

1. Do you host any special events or promotions?

We love engaging with our community! Be sure to follow us on social media (@kanuckcoffeeroasters) to stay updated on upcoming events and deals.

COOKIES

1. Can I order cookies for an event?

Yes, we offer delicious, freshly baked cookies for special events! If you’re planning an event, make sure to place your cookie order at least one week in advance so we can ensure availability and prepare the perfect batch for your occasion.

2. Do you offer vegan or gluten-free options?

Yes, we have vegan and gluten-free options available. We offer a selection of plant-based milk (almond, oat, soy), and our cookies include both vegan and gluten-free varieties. Please check with our team for specific options!

COFFEE SHOP

1. What are your coffee shop's opening hours?

Our coffee shop is open from Wednesday to Saturday – 9:00 AM to 16:00 PM | Sunday – 10:00 AM to 15:00 PM. We are closed on Mondays & Tuesdays to give our team a chance to recharge!

2. What types of coffee do you offer?

We offer a wide range of specialty coffee options, including:
* Espresso-based drinks (Lattes, Cappuccinos, Americanos, etc.)
* Drip coffee (available in various single-origin blends)
* Cold brew and iced coffee options
* Specialty seasonal drinks
But please have a look on our drink menu here.

3. Do you have takeaway cups?

Yes, we offer takeaway cups for all of our drinks (with a charge of 0.10 cents per cup). Whether you’re in a rush or just prefer to enjoy your coffee on the go, we have eco-friendly options available.

4. Do you have Wi-Fi available in your coffee shop?

Yes, we offer free Wi-Fi for all of our customers. It’s the perfect spot to relax, work, or meet up with friends.

5. Is your coffee shop pet-friendly?

Yes, we are more than happy to welcome your furry friends in our store! We are pet-friendly and even offer treats for your pets.

6. Is your coffee shop suitable for kids?

It’s a perfect spot for families to relax and enjoy a cozy moment together. We have drawing supplies for them to get creative, a selection of kids’ books, and even baby chinos.

7. Do you offer vegan or gluten-free options?

Yes, we have vegan and gluten-free options available. We offer a selection of plant-based milk (almond, oat, soy), and our cookies include both vegan and gluten-free varieties. Please check with our team for specific options!

8. Do you offer loyalty discounts?

Yes! We have loyalty cards for regular customers. Earn a sticker every time you buy any coffee drink or matcha, and after 12 drinks, you get a free coffee of your choice!

9. Do you offer gift cards?

Currently, we do not offer gift cards, but we hope to have them available in the future.

10. Do you serve alcoholic drinks?

We do not serve alcoholic drinks on regular days. However, on special event days, we occasionally offer alcoholic beverages like Espresso Martinis and other coffee-based cocktails. Be sure to check our event calendar or social media for details on these special offerings!

11. Can I book your coffee shop for events?

Yes, we offer our space for private events! Please contact us at geral@kanuckcoffeeroasters.com to discuss availability and pricing.

12. Do you sell paintings?

Yes! We showcase local artists’ work in our shop, and paintings are available for sale. Feel free to browse the artwork on display, and if you’re interested in purchasing, just ask our staff for more details.